Refunds
Out Of Stock Items
Sizes not given
Who should wear Medical Id bracelets and jewelry?
Medical Id bracelets for children
Medical Id tags
Can I purchase a Medical Id plate or tag separately?
Engraving Information
Choosing the size of your Medical Id bracelet
General Size Chart
Mistakes in engraving
Return and Warranty
Medical Id Bracelet Purchase Options
Shipping Time and Options
Rush orders
Q: Refunds
Are refunds available for engraved items?
A:
Answer; NO, under no circumstances will refunds be given on custom engraved items.
If we make a mistake in the engraving, we will redo the order.
However you must 1;
Take a photo and send it to us of the engraved item showing mistake, or
2: return the item to us so we can verify the mistake.
3; Any mistake made in your part of misspellings or typos will not be done at our expense
Q: Out Of Stock Items
What happens if an item is out of stock?
A:
If a product you ordered it out of stock, we will send you 1 email asking you how you would like to proceed, if we do not hear from you, we will process the order when it comes back into stock.
Q: Sizes not given
If you do not select the size you want we will automatically send it in size 5.5 inches.
A:
f you do not select the size you want we will automatically send it in size 5.5 inches.
Q: Who should wear Medical Id bracelets and jewelry?
Who should wear Medical Id bracelets and jewelry?
A:
If you have a medical condition, are taking medications or have any known allergies, then you should wear a medical id bracelet or necklace.You should wear a medical id bracelet if you have one of the following medical conditions
DiabetesAsthmaHeart Disease/heart patientsAlzheimersFood and or Drug allergiesEpliepsyImplantAutismHearing impairedSpecial needs
These are just a few medical conditions, please always check with your Physician for any questions you may have.
Q: Medical Id bracelets for children
I am looking for a medical id bracelet for my child, do you offer medical bracelets for small children?
A:
Yes, we offer medical id jewelry for babies', toddlers, children, teens and adults.
We know how children feel about wearing that clunky old fashioned medical id bracelet so we have designed many styles for both boys and girls so now they can enjoy wearing their medical bracelet!
We custom make each one to fit your child's size. Our medical id sports bands are adjustable in size and waterproof!
Q: Medical Id tags
What types of medical Id tags do you offer?
A:
We carry many different types and styles of medical id tags and plates.
You have the option of different colored medical emblems also.Red emblemsBlue emblemsPink emblems Engraved emblemsShoe tagsWatch tagsCharmsDog tag stylesSterling silver charms/platesGold filled charms/plates
Q: Can I purchase a Medical Id plate or tag separately?
I would like to purchase just a medical id plate, can I purchase one without a band?
A:
Yes, you can purchase any of our medical Id plates, tags, or charms separately.
Q: Engraving Information
Some companies charge an additional price for engraving, is engraving included in the price listed?
Is engraving done in lower and upper case letters?
A:
Engraving is included at no additional cost for all medical id bracelets, tags, charms and plates!
Engraving is done exactly as you type it in. So please check prior to submitting!
Q: Choosing the size of your Medical Id bracelet
How do I know what size medical Id bracelet to order?
A:
If you do not know what size bracelet to order, take a measuring tape and measure right above the wrist bone. Take a snug, but not tight measurement and then add 1/2 of an inch to that measurement and that will be your ordering size.
Please be very careful when measuring as there will be a shipping and handling charge of $5.00 plus an additional restringing charge of $5.00.
Q: General Size Chart
Do you have a general bracelet size guide chart?
A:
Yes, we do have a general guide for bracelet sizes, however, this is just a general guide. We know that each child and adult is different, that is why we custom make each one to fit you or your child. For the best fit please see our how to measure guide. Below is a general size chart.
Child Size Chart
Newborn 4.25" 3- 6 months 4.5"6-12 months 4.75" 12-24 months 5.0"2-5 Years 5.5"6-8 Years 6.0"8-12 Years 6.5"
Adult Size Chart Petite 7.0"Average 7.5"Medium 7.75"-8.0"Large 8.25" X-Large 8.50"-9.0"
Q: Mistakes in engraving
What if you make a mistake in my custom engraving?
A:
If you find a mistake in your custom engraved medical Id plate or tag, please contact us immediatly. If error was found to be fault by medical Id store or our engravers, we will replace it at no additional charge, however, we do request that you send us back the original. The medical Id store is not responsible for orders submitted incorrectly. We do keep all hard copies of the custom medical engraving form on file.
Q: Return and Warranty
Do you have a return policy or guarantee?
A:
Our beaded medical Id bracelet bands are covered by a 90 day warranty.
Our laser engraved products have a 45 day warranty, our other engraving has a 60 day warranty.
All warranty is voided for abnormal wear and tear. Please feel free to ask any questions you may have concerning our warranty prior to purchasing.
We do NOT guarantee beaded medical bracelets that are worn in water or during sports.
If your beaded medical band breaks please contact us for your RA# and we will replace the beaded band for the exact item, except under the conditions listed above.
If, the item you ordered is not in stock, we will replace it with another band of equal value or refund you. If you ordered a medcial tag along with it, we will refund you the pro-rated amount for the band.
Please contact us if you have any further questions.
No item will be accepted without a RA#.
Q: Medical Id Bracelet Purchase Options
I already have a medical id plate/tag, can I purchase just the medical bracelet band?
A:
Yes you can purchase just the bracelet/band alone.
Please remember to order the size correctly for just the bracelet band.
For example if your medical plate/tag measures 1 inch long, and you wear a size 6 inch then the size for your bracelet band will be 5 inches.Once you add your medical plate/tag to the band it will make it a total of 6 inches. Please contact me if you have any questions regarding the sizing. If you order the wrong size there will be an additional charge to restring your bracelet band.
Q: Shipping Time and Options
What shipping methods are available?
What is the shipping time frame?
A:
We offer a selection of shipping methods which include priority mail, global priority mail for international.
You can select your preferred method at checkout.
Our standard shipping time is 2-3 weeks, however at the busiest time of the year July- Mid Oct, it can take up to 4 weeks and if a product is on back order, it can take up to 6-7 weeks, we will send 1 email in regards to out of stock / back ordered items, if we
do not hear from you we will proceed with the order and wait until the item is back inn stock.
It is your, the buyers responsibility, to contact us in regards to your order.
We will send only 1 email, and emails can get lost in the cyber worlds, so please be sure to check on your item, especially if you do not receive it within 3 weeks from the initial date of order, unless it was ordered on a weekend or major holiday.
Again as the buyer it is your responsibility to keep up with your order and status of your order by contacting us.
Q: Rush orders
I need my medical Id bracelet immediately, why does it take 2-3 weeks to receive it and can I get a RUSH on it.
A:
We say 2-3 weeks to allow for the custom engraving, it usually doesn't take that long, but we quote that time frame due to the custom engraving for each medical id sports bands, medical id watches and more.
Yes you can purchase RUSH engraving for an additional fee. What this means is that the engravers will get it done immediately and shipped back to us within 2 to 4 days, we then will ship it out to you immediately.
If you live outside the US, United States, we have no control over customs and how long it will take your package to arrive to you once it leaves our shipping department.
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