To protect the medical id alert tag from scratches, we highly recommend back engraving only for active children. Upon receiving your custom engraved medical id, you will need to check your product for any engraving mistakes. We do keep orders to check to see if it is our company's` fault or yours. We do not offer refunds on engraved items.
Sterling Silver:
we can only engrave sterling silver in traditional etched in engraving, black laser is not an option as the process for laser engraving will damage the sterling. Etched engraving is taking away a layer of the metal, remember sterling is a sofy metal and the engraving is very light and will be the same color as the sterling.
Engraved items are not returnable. Some products that you want DNR on cannot be done in black laser. Please ask before purchasing
NO REFUNDS ON ENGRAVED ITEMS PLEASE READ PRODUCT DESCRIPTION CAREFULLY. EMAIL US WITH ANY QUESTIONS BEFORE ORDERING. ONCE AN ITEM IS ENGRAVED THERE IS NO REFUND UNLESS WE MAKE AN ERROR IN SPELLING.
The more information you put the smaller the font. Please ask any questions prior to ordering.
You will need to check this and if you find an error on your custom engraved id, you will need to contact us within 3 days of receiving it. We do have tracking numbers for date of delivery. If you find a mistake, email us asap tell us exactly what is engraved wrong. We will check that with your original engraving information on your order.
You will then need to either:
1. Take a picture of the engraved Medical ID and email it to us at medicalidstore@verizon.net within the 3 days of receiving it or
2. Return the id to us via mail within 7 days of receiving it, but you will need to contact us via email prior to returning it so we can give you a RA#.
If you return it without a RA# we will not accept the package.
If we find the item is engraved wrong due to our error, we will send out a new engraved id.
If it is on your error, then we are not responsible.
After the time stated above passes and we do not hear from you, we will not be responsible for engraving errors on our part without having to charge a fee.
If you choose to use all caps,or input a lot of information to be engraved, it does make the engraving somewhat smaller and therefore not as readable.
Most of our medical id bracelets and jewelry are done in black laser, some items are done in eteched in traditional style, please ask any questions prior to ordering. Some photos may appear to be laser engraved, however they may not be as only certain items we carry are done in black laser. Please inquire before ordering. We only engrave in English, and if wanting special characters please inquire as most cannot be done....... Please inquire before ordering, if not we will engrave it to the best of our ability. No refunds whatsoever on engraved items. We reserve the right to adjust the engraving to a more appropriate format.
